Performance Expectations Handbook
Traditional / directory field guide

Performance expectations

Evaluate whether contact details support a real enquiry

A practical guide for the profile quality reviewer, focused on one public listing decision.

Retain source-to-claim traceability and have a responsible reviewer approve factual changes before publication.

When a listing needs this correction—evaluate whether contact details support a real enquiry—the challenge is preserving meaning through the edit. A polished result is useful only if the affected detail still matches the business arrangement. Use reader tasks and documented completion criteria as the starting point for the review.

01

What matters for performance expectations

For this task, assess whether the listing helps someone make a real enquiry or reach the intended place. The immediate aim is to evaluate whether contact details support a real enquiry; expanding the review to unrelated fields makes it harder to see whether this correction was justified. Identify the exact public wording or stored value before deciding what to replace.

02

Prepare the profile quality reviewer’s evidence

Gather reader tasks and documented completion criteria and identify which part supports “Evaluate whether contact details support a real enquiry”. Keep the source value, the proposed public version and the person responsible for confirmation distinguishable. Completeness and longer descriptions are not substitutes for factual correctness, and a correction does not establish a search-ranking result. If the supplied material does not establish the affected detail, retain that question rather than filling it with a plausible guess.

03

The mistake to look for

For “Evaluate whether contact details support a real enquiry”, consider this hypothetical review: a fluent model output can combine confirmed details with a plausible inference. Its confidence is not a substitute for a source that supports the specific claim. The example illustrates a decision risk, not a verified business record. For the profile quality reviewer, the important comparison is between the intended meaning and the impression created by the current listing.

04

Make a bounded correction

The correction for “Evaluate whether contact details support a real enquiry” should change only the unsupported or misleading part. Retain source-to-claim traceability and have a responsible reviewer approve factual changes before publication. Keep any operating limitation beside the detail it qualifies. If the platform cannot represent the distinction in its structured fields, use a concise explanatory note where supported instead of inventing a field value.

05

Check the public result

After the edit, revisit the public record used for performance expectations and read it from a first-time visitor’s perspective. Compare it with reader tasks and documented completion criteria; also check that saving or exporting has not shortened, reformatted or displaced the important detail. Record what is visible now and what still requires a separate check. Completion of “Evaluate whether contact details support a real enquiry” means the specific correction can be demonstrated, rather than merely that an edit was submitted.

Performance expectations review record
Keep separately Purpose for this task
Source reader tasks and documented completion criteria
Public change Evaluate whether contact details support a real enquiry
Responsible role profile quality reviewer

Before marking this task complete

  • Is the purpose of “Evaluate whether contact details support a real enquiry” clear in the published result?
  • Does the affected detail agree with reader tasks and documented completion criteria?
  • Has the profile quality reviewer retained unresolved questions separately from approved wording?